Core And Advanced Services

LEVEL I AND LEVEL II HELPDESK

Remote Issue Resolution, Responsive On-Site Visits, and Scheduled On-Site Visits work together to resolve issues as rapidly as possible. Read More

LEVEL III ON-SITE SUPPORT

Level III support is defined as any advanced support in the areas of server infrastructure, network infrastructure, and emergency response services. Read More

24/7 AND 9/5 OPTIONS

FIT business partners receive helpdesk services with both 24/7 and 9/5 offerings with a large pool of native English-speaking engineers. Read More

QUARTERLY BUSINESS REVIEWS

Focus-IT helps you remain compliant with our Compliance Assistance Management. The FIT architecture is born from compliance-based network segmentation, and is part of our core offering. Advanced compliance services are available for PCI DSS, HIPAA, SOX, SSAE 16, and others.

CONTINUOUS MONITORING 24/7

Twenty-four hours a day, seven days a week, FIT monitoring tools keep a watchful eye on your IT systems. The Focus-IT service desk is notified as symptoms occur and works to resolve those issues before they become a problem that impacts the business.

ASSET MANAGEMENT

This service enables our business partners to stay focused on their own operations while FIT handles the blocking and tackling. Read More

PREVENTATIVE MAINTENANCE

Preventative Maintenance Services are a set of services offered to FIT Business Partners with the ultimate objective of providing a stable, dependable, and scalable network infrastructure through preemptive resolution of issues (before they become outages). Read More

SECURITY ASSURANCE

As part of the Business Enhanced Architecture Roadmap (BEAR), FIT offers next-generation firewalls, which include IPS, Application Visibility, Content Filtering, and Malware Protection. Additionally, FIT manages Remote Access/VPN connections, Access Control, and provides a network design framework that enables compliance-based segmentation. Read More

MONTHLY REPORTS

Monthly reports include network health, on-site visit schedule, open project status, and customized variants of the QBR that are driven by customer request.

VIRTUAL CIO

Virtual Chief Information Officer (V-CIO) services are provided to our customers to bridge the gap between business objectives and technology deployments. FIT can assist with the following areas many V-CIO services. Read More

VENDOR MANAGEMENT

FIT manages our business partners’ (AKA customers’) Line of Business (LoB) Application, Cloud, and Communication vendor relationships. From a support perspective, FIT will open trouble tickets, work with the application vendor for a solution, and bird-dog the application vendor towards viable results.

WIRED & WIRELESS NETWORK

Enterprise-level engineering staff deploy secure managed wireless solutions. Featuring enterprise-level coverage, capacity, and capability. Read More

ONLINE MEETING SPACE/WEBEX

Cisco WebEx Meeting, Event, and Training Centers create cost-effective online and training solutions.

UNIFIED COMMUNICATIONS

Unified Communications includes telephony, conferencing, presence/IM, mobile integration, business application integration, voicemail, attendant console, and premium end user experience. Let us show you how!

TELEPRESENCE/VIDEO CONFERENCING

Video conferencing is better than being there. It reduces travel costs yet still includes face-to-face communication. Let us perform your assessment, create your design, and implement it. Read More

WHAT OUR BUSINESS PARTNERS SAY

They are knowledgeable, they’re responsive, they’re scalable, and they’re willing to work with you.

Watch Tracy’s Testimonial

Tracy Smearman

Tracy Smearman

Active Plumbing

Every time they say they’re going to do something, they do it…If there’s a better way to do it, they will find a better way to do it.

Watch Kim’s Testimonial

Kim Simcheck

Kim Simcheck

JayDee Enterprises

The quality of service is amazing.

Watch Marty’s Testimonial

Marty Zilka

Marty Zilka

Gabriel Performance Products

ASSOCIATES

Bill Monreal

Bill Monreal

CEO, AKA "Supreme Commander"
Luke Smith

Luke Smith

Senior Network Engineer
Stacy Holland

Stacy Holland

Service Delivery Manager
Ben Amick

Ben Amick

Systems Engineer
Tom Shirilla

Tom Shirilla

Senior System Engineer
Laura Monreal

Laura Monreal

Process Manager