Focus-IT: Why They Like What They See
Business and computers are like bread and butter: The bread, without the butter, is still edible; it’s just a bit harder to swallow. Add a little butter and the bread slides gracefully into your belly to party with the pasta you just ate. So many carbs…shame on you.
The comparison may be throat drying, but it’s relatable for most of us. Before the large-scale integration of computers with everyday business, the paces of work and production were abhorrently slow compared to today’s standards. This, however, was the norm, and so we consider that lost time and productivity acceptable because nobody knew better.
Now, with computers aiding in the completion of most of our daily work, we must focus on how to keep these computers performing optimally. Even more than that, many businesses have a network (or networks) of computers and devices that they must keep functioning properly, repair, or replace so that the daily work flow remains unobstructed. Like most things in life this come with costs, and the costs are oftentimes difficult to manage. In fact, most small- to mid-size business owners admit to not having an IT specialist as part of their staff for no reason other than the unjustifiable cost of doing so.
What many, if not most, small- to mid-size business owners are not familiar with is a concept called “managed services.” The title is short, hardly sweet, and sounds pretty generic; but this all-encompassing cluster of services is the glass slipper for a large demographic of business owners: the demographic who cannot justify the cost, be it in resources or actual currency, of maintaining an in-house IT staff of any size.
So, what is “managed services” anyhow?
When a business owner decides that their computers, or network of computer devices, needs maintenance in order to continue functioning properly, they are faced with a choice: employ resources or outsource to specialists. Before recently, contracting a computer specialist was an expensive investment; but so was employing one. Now, with managed services contracts on the fast-track to dominance, business owners are making the move to monthly fees rather than extra names on payroll.
With a Focus-IT managed services contract, our partner businesses receive a monthly allowance of time during which they may use our IT specialists to fulfill their needs and desires. If one of our partner businesses has an employee who would like a new printer for her office, she simply submits the request, and a specialist does the rest. If the CFO of one of our partner businesses calls to say her laptop has stopped working, a technician is dispatched immediately to work the problem through to resolution. This allowance is adjustable and our service contracts are flexible so that they may meet the needs of businesses of all types and fields.
Responsibility? It’s what we do.
Computer functionality, or lack thereof, can become a messy blame game. With the “I’ve never been on tonsofviruses.com” and the “It must have been Dawn. She uses my laptop on Mondays.” there is a window of time during which the problem could be receiving treatment that is wasted on the hysteria surrounding the non-functional device. With the managed services contract, we own your computer problems from the moment you report them to the moment they are solved. We even have a 24/7, America-based helpdesk service available to all employees within your organization for convenient and painless solution of small problems. Our partner businesses have described this service as “luxurious” and “always helpful.”
Grow Grow GROW!
There is something very special about Focus-IT. It’s something that other managed services providers don’t have. We call it the BEAR, or Business Enhancement Architecture Roadmap. Simply put, this set of internal documents is what we use to guide your business in a way that promotes growth, savings, and harmony both within your company and between your company and ours. The BEAR is, basically, a set of devices that we, as your technology provider, suggest your company adopts as your standard. For instance, 5 people on your network could be using HP printers while another 5 are using Brother printers. The Brother printers would be phased out over time as we work together to bring uniformity to your business’ technology. This applies also to computers, servers, switches, and the rest of the network equipment necessary to run your business. With focus on one particular piece of hardware, all of your problems will fall into a similar scope in regards to solutions, making solving them that much faster and far less painful. In turn, network up-time is increased and the average time for problem resolution is decreased, thus increasing productivity and strengthening your ability to grow as a business.
Businesses who ignored technology altogether went extinct altogether. Those who were slow on the uptake were crippled and had a drastically smaller success rate. It is reasonable and likely that the companies who use technology more wisely than their competition will outpace that competition without feeling a thing.