LEVEL I AND LEVEL II HELPDESK
Remote Issue Resolution, Responsive On-Site Visits, and Scheduled On-Site Visits work together to resolve issues as rapidly as possible.
LEVEL III SUPPORT
Level III Support is defined as any advanced support in the areas of server infrastructure, network infrastructure, and emergency response services.
Options for 24/7 and 9/5 support based in the USA.
QUARTERLY BUSINESS REVIEWS
Focus-IT Quarterly Business Reviews (FIT-QBR) identify clients’ current state and the gaps between industry-standard-based best practices.
CONTINUOUS MONITORING 24/7
Twenty-four hours a day, seven days a week, FIT monitoring tools keep a watchful eye on your clients’ IT systems.
Focus-IT Asset Management takes the cost and complexity out of managing our clients’ IT environments.
Focus-IT is proactive in managing our clients environments’, eliminating problems before they happen.
As part of the Focus-IT onboarding process, our clients receive a high-level security assessment.
Monthly reports include network health, on-site visit schedule, open project status, and customized variants of the QBR are available to our clients.
Virtual Chief Information (V-CIO) services are provided to our clients to bridge the gap between our business objectives and technology deployments.
Focus-IT manages our clients’ IT-related vendors.
WIRED & WIRELESS NETWORK
Enterprise-level engineering staff deploys secure managed wireless solutions. Featuring enterprise-level coverage, capacity, and capability.
Focus-IT provides Meetings, Events, Calling, Teams, and Training Center solutions.
Focus-IT provides full-featured collaboration tools including telephony, chat, presence, mobile…